DEFGLIS TERMS OF SERVICE - SALES AND REFUND POLICY - LAST UPDATED 09 SEPTEMBER 2015
As we are a charity, the purpose of these sales through the website is primarily to benefit members. These policies may change from time to time and updates will be posted to the website.
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 10 working days; however if goods are unavailable delivery will take a little longer (up to two months). Deliveries are only possible to Australia.
DELAYS TO DELIVERY NOVEMBER THROUGH MARCH
During the period November through March each year, we undertake pre-ordering of merchandise for the Mardi Gras fesitval. In most cases, deliveries will be made at the Mardi Gras festival in Sydney, or via post in April. We do not make deliveries via Australia Post over this period except by special arrangement.
If you wish to query a delivery please contact us.
We charge you fees in order to cover the costs of electronic funds transfer and credit card payments. Fees may vary, and will be disclosed to you at the time of payment method selection.
We aren't a commercial operation so please be aware that we can only offer the refunds under specific circumstances. Please read the following carefully before proceeding with payment.
All sales are final and we are unable to offer a refund if you change your mind.
We will provide you with a refund of the product cost in the event that a product is defective, however you must send the product back to us to allow us to confirm the defect.
No refund can be provided for shipping costs or credit card processing fees.
If we cannot deliver merchandise in accordance the delivery policy stated above, we will provide you with the option to seek a refund instead of receiving your merchandise.
If you purchase a ticket during the "Early Bird" period and cancel during the Early Bird period, we are able to offer you a partial refund at the conclusion of the event. Once the Early Bird period has expired, we are only able to offer you a partial refund if we are able to resell your ticket (and after the event has concluded). In most cases the partial refund will be approximately 50% of the sale price.
Not all events have an "Early Bird" period.
If you wish to seek a refund please contact us with the details of your request.
Membership Subscrition Refunds
We do not offer refunds for annual membership subscriptions, so please be sure you have selected the correct plan before payment.
We do not offer refunds for any donations that you make to DEFGLIS or crowd funding projects that you contribute to. Please be sure you have selected the correct amount before payment.
Fees and Shipping/Delivery Costs
Fees and shipping/delivery costs are not refundable.